We provide 24 x 7 technical helpdesk and maintenance services to support your organization including Banking and Retail Helpdesk Support Services, Computer/Networking, Electronic & Mechanical Install/De-Install, Diagnostics and Repair. You need it done now and you want it done right and we have the Australia-based Helpdesk and Australia-wide Technicians ready to respond.
Dedicated Teams
Break fix and preventative Maintenance Teams working to support services organizations, as well as a 24 x 7 Helpdesk operating to support our banking and retail partners.
National Footprint
Head office in Melbourne with State offices in Sydney, Adelaide, Brisbane and Perth. With access to over 300 Technicians our reach is extended to NZ and remote WA, NT, NSW, QLD and TAS.
24 x 7 x 365 Response
We work every day of the year. Equipment never sleeps and we have the teams rostered on 24 x 7 to keep things ticking over.
Broad range of services
National Rollouts
From small-scale localised equipment and system installations to complex infrastructure projects, Amtek boasts a scalable, flexible deployment capability.
Production Facility
We also offer field and in-house hardware and/or software upgrades and our climate controlled production facility is equipped to handle anything from small form factor desktop to large/heavy cash handling equipment, point of sale units, safes, ATMs, ticketing and gaming machines.
Software, Hardware & Cabling
Software installation and upgrades, equipment configuration, upgrades or retrofits, branding changes, Data and Electrical cabling installation and re-cabling, network testing, fault tracing and rectification.
A reputation for delivering
Amtek has developed a reputation for service ‘above and beyond’, taking on and rolling out projects and systems that others couldn’t or wouldn’t.
Modern Facilities
Climate controlled modern repair facility housing the latest test equipment and experienced technicians and engineers.
Accreditation
Our workshop team are fully accredited including National Weights and Measures and security clearances.
Electronics Lab
Equipped with 3D printing capability, drill presses and CNC machinery, our Lab allows us the flexibility to re-create and resolve complex technical issues.
Component Repair
We offer our customers component level repair of their equipment and we source parts locally, nationally and internationally from our trusted suppliers.
Effective Technical Support
Our local Helpdesk based out of Preston, Victoria operates every day of the year, with custom rosters providing 24/7 coverage. End users may call our central 1300 number for immediate technical support desk assistance, or access our team via email.
Quick Resolution
Our team consistently answers 95% of calls in less than 10 seconds, and resolves over 92% of calls during the very first call.
Comprehensive call triage
We provide customised triage to eliminate the need for costly field visits, and support your goal to increase user adoption of devices among your end users.
More than just a helpdesk
Our Melbourne-based Helpdesk boasts experienced operators trained to rectify issues and provide your customers with support 24 x 7 x 365
National Coverage
Amtek has a genuine national installation and maintenance capability, including permanent staff and offices located in Melbourne, Sydney, Brisbane, Adelaide and Perth. We also manage one of the largest maintenance sub-contractor networks in Australia (over 220 sub-contractors) which extends our field services infrastructure into New Zealand and remote areas of WA, NT, NSW and QLD.
0 EXPERIENCED TECHNICIANS
0 SUB CONTRACTORS
0 YEARS EXPERIENCE
0 SERVICE CALLS COMPLETED
Our Markets
Amtek offers an end to end service solution to customers in the following market segments
TRANSPAYMENTS
Rollout, Commissioning and ongoing Installation and Maintenance support of Public transport terminals, payment terminals and ticketing equipment
RETAIL
Point of Sale Installation and Maintenance including Registers, Self Checkout Kiosks and EFTPOS terminals, IT equipment, networks and infrastructure
PAYMENTS
Installation, Upgrade and Maintenance of Payment devices and Ancillary Equipment in Retail outlets across Australia
SECURITY AND CASH HANDLING
Installation, Commissioning and ongoing Maintenance of Traditional Safes, Smart Safes, Cash dispensing equipment and ATMs
Looking for a new and challenging Career?
We offer careers in Technical Services, Component Repair, Support Centre & Corporate Services
